Care Led
We put people first, treating every passenger with dignity, compassion and respect for their individual needs.
800Passengers a month
100+Vehicles on the road
6London boroughs
One purpose.Care in every journey
Our services
Different journeys.
The same thoughtful care.
For families, local authorities and healthcare partners, we make specialist transport feel personal.
Confidence for the school day
Home to School & SEND
Thoughtful SEND journeys with trained crews, individual support and live GPS staff tracking throughout service.
Explore Home to School
Dignity at every step
Patient transport
Compassionate, non-emergency transport for appointments and care, with support shaped around each passenger.
Explore patient transportPassenger, family & partner feedback
Every journey matters.
So does your experience.
We welcome feedback from passengers, families, NHS commissioners and healthcare partners. Your voice helps us recognise great care and keep improving.
Patience & reassurance
“The driver and passenger assistant were so patient with my daughter. She normally finds journeys stressful, but she came home calm and happy. That says everything.”
Parents
Dignity & understanding
“I use a wheelchair and travel to hospital appointments regularly. The vehicle was properly equipped, the crew knew exactly what they were doing, and I was treated with dignity throughout.”
Parents
Clear communication
“The office rang me before the journey to confirm arrangements, and again when they were five minutes away. Small thing, big difference — it felt genuinely organised.”
Parents
ICB East London commissioner
“Diversity Transport has consistently demonstrated professionalism, responsiveness and a strong commitment to passenger care. Their team communicates clearly, responds promptly to changing requirements and approaches each journey with compassion and attention to individual needs. We particularly value their reliable coordination and willingness to work collaboratively to resolve challenges. They are a valued partner in delivering transport that puts people first.”
Help us make the next journey better.
Share a compliment, a suggestion or a concern. Our team is here to listen.
Your message goes to our team. It will not be published automatically.
People first. Always.Meet Diversity Transport
A family business.
A shared sense of purpose.
Our roots in nursing and complex care shape the way we work. We understand that a good journey begins with listening — to a passenger, a parent, a carer or a school.
That understanding runs through our team, our training and the relationships we build across London.
Get to know usOur training academy
Better prepared people.
Better supported passengers.
Practical training shaped by the real world of passenger transport. For our own people, and for the teams who share our commitment to care.
Explore the academyFor drivers, passenger assistants and transport teamsConnected journeysIllustration
Pick-up
Destination
Journey visibilityLive locationsSupporting office coordination
Digital journey recordsFrom pick-up to handover
Connected staffOne informed team
An illustration of our approach, showing no passenger or staff data.
Care, connected
A fully digital service.
A very human difference.
All our staff use GPS trackers during service, giving our office live updates on their whereabouts. That visibility helps us coordinate journeys, respond to changes and give clearer updates.
- Live location visibility for operational oversight
- Digital records from pick-up to handover
- Connected staff and clearer communication
Local partnerships
Boroughs we work with
Rooted in North London, we work with six London boroughs to support passengers, families and local communities.
Based in North London. Supporting communities across our six boroughs.
Discuss a council transport arrangementThe principles behind every journey
Vision and Values
Our vision is to be recognised as a leader through innovation and commitment to care for our passengers, partners and people. Our core values are built around our C.A.R.E. ethos.
Availability
We listen, plan and respond, working with families and partners to arrange the right transport and support.
Reliability
Familiar faces, clear communication and dependable arrangements help passengers feel reassured, journey after journey.
Efficiencies
Connected staff, digital records and thoughtful route planning help us coordinate journeys and respond to change.
Four values. One promise: care in every journey.
Join our team
A role with purpose.
A team that supports you.
Help children reach school, patients attend appointments and people stay connected to their communities. Join a team that values compassion, reliability and the difference you make.
From drivers and passenger assistants to our office team, we invest in our people with ongoing training, guidance and opportunities to develop.
Work that matters
Help people access education, healthcare and their community.
Training to grow
Build your skills through our academy and ongoing development.
A supportive team
Work with people who value compassion, professionalism and respect.
Our standards
Standards, registrations & commitments
Our commitment to quality, care, responsible employment and secure information.
ISO 9001
Quality management certification
Care Quality Commission
Regulated by CQC
Cyber Essentials Plus
Cyber security certification
Let’s start a conversation
A better journey starts
with understanding.
Tell us about the people you support. We’ll take it from there.