Live operational visibility
The office can see where staff are during service, helping the team oversee journeys and coordinate a response to changes.
Home / Our digital serviceConnected staff.
Our digital service
Connected staff.
Better coordinated care.
A fully digital approach that supports the people delivering your journeys. Live visibility, clear records and a team that stays connected.
Talk to our teamConnected journeysIllustration
Pick-up
Destination
Journey visibilityLive locationsSupporting office coordination
Digital journey recordsFrom pick-up to handover
Connected staffOne informed team
An illustration of our approach, showing no passenger or staff data.
Visibility that makes a difference
The right information.
When it matters.
All our staff use GPS trackers during service, giving our operational team live updates on their whereabouts. Drivers, passenger assistants and the office stay connected, with location and journey information helping us coordinate support as the day unfolds.
It helps us respond to delays, organise support and give more informed updates to families, schools and commissioning teams.
What it means for you
Technology in service of people.
Clear digital records
Digitally recorded journeys and handovers support continuity, accountability and the review of relevant information.
Connected people
Shared operational information helps staff and the office work together and communicate more clearly with those relying on the service.
From pick-up to handover
More visibility.
More informed support.
Digital tools support professional judgement and personal communication. If a journey changes, our office can use the available information to understand the situation and coordinate the next steps.
Speak to our team about the updates and reporting arrangements available for your service.
Discuss your requirementsHow digital working supports your service
From daily checks
to a clearer handover.
Electronic attendance & journey records
Digital attendance and journey information support the team’s understanding of who travelled and the relevant pick-up and handover details. Clear records also help with operational review and communication about a service.
Live location visibility
All our staff use GPS trackers during service, providing live location updates to our office. This helps the team understand journey progress, coordinate cover and respond to delays, then give relevant updates to the people waiting for the passenger.
Digital defects & incident reporting
Staff can report vehicle concerns and journey incidents through our digital processes. Bringing information back to the office supports follow-up, maintenance coordination and discussion with the appropriate partners.
Connected office & crew
Communication between drivers, passenger assistants and the office helps keep operational decisions informed. Digital tools support that teamwork while our staff remain available to listen and respond personally.
Let’s start a conversation
A better journey starts
with understanding.
Tell us about the people you support. We’ll take it from there.