Know where staff are
Live staff locations give the office an up-to-date view of journey progress during service.
Home / SEND & home-to-school transportHome to School.
SEND & home-to-school transport
Home to School.
Care all the way.
Specialist transport for children and young people with special educational needs and disabilities, shaped around the person travelling.
Talk to our team
More than a school run
Home to School.
Support at every step.
Diversity Transport provides specialist home-to-school transport for children and young people with Special Educational Needs and Disabilities (SEND). We understand that getting to school is an important part of the day, and that a calm, supported journey can make a real difference to a passenger and their family.
Our family-run, nurse-led team brings together experience in passenger transport, nursing and complex care. Working with families, schools and local authorities, we consider each passenger’s communication, sensory, mobility and support needs when planning the vehicle, crew and journey.
Our drivers and passenger assistants undertake training appropriate to their roles through our training academy. The programme covers safeguarding, first aid, MiDAS, the Passenger Assistant Training Scheme (PATS), understanding autism and epilepsy awareness, alongside other practical skills for supporting passengers.
Training is supported by patience, empathy and attention to the individual. We focus on familiar routines, clear communication, suitable accessible vehicles and agreed handover arrangements, helping children travel with dignity and reassurance.
Our connected office oversees journeys with live GPS updates on staff locations and digital records from pick-up to handover. When circumstances change, our team can coordinate support and keep the relevant family, school or council informed.
Discuss a home-to-school arrangementConnected journeysIllustration
Pick-up
Destination
Journey visibilityLive locationsSupporting office coordination
Digital journey recordsFrom pick-up to handover
Connected staffOne informed team
An illustration of our approach, showing no passenger or staff data.
All staff connected through GPS
Live locations.
A better-informed team.
All our staff use GPS trackers during service, giving our office live updates on their whereabouts. Our operations team can see where staff are as journeys progress, helping us coordinate the school run and respond when plans change.
Drivers, passenger assistants and the office stay connected. This visibility supports clearer updates for families, schools and local authorities, alongside our digital journey and handover records.
Explore our fully digital serviceCoordinate a response
If there is a delay or a change, our team can contact the crew and organise the next steps.
Keep people informed
Our office can use live information to give more informed updates to those waiting for the passenger.
Need an update about an existing school journey? Contact our office and include your route reference if you have it.
Call 020 3859 2365
Accessible by design
A journey that works
for the passenger.
We offer wheelchair-accessible transport, with tail-lift or ramp access and appropriate wheelchair restraints. Vehicle and seating arrangements are considered alongside the individual’s needs.
Our team discusses support and equipment requirements before arrangements are agreed, helping passengers travel with dignity and confidence.
Discuss transport needsFrom first conversation to handover
Thoughtful planning. Clear communication.
Understand
We listen to the passenger, family and professionals involved, and discuss the support needed.
Plan
We agree suitable arrangements with the commissioning team, considering the vehicle, crew and journey.
Support
Our trained team delivers the journey, with digital records and office coordination.
Keep in touch
We share relevant updates and work with families and partners as circumstances change.
Supporting the whole journey
What specialist SEND
transport means in practice.
Good transport is a shared effort between the passenger, the people who know them and the team delivering the journey.
Individual needs & familiar routines
We discuss communication preferences, sensory sensitivities, mobility and the support arrangements that help a child travel. Familiar staff and consistent routines are a focus wherever possible, with relevant information shared when cover is needed.
Passenger assistants & medical support
Passenger assistants help with supervision, communication and agreed support during travel. Where medical passenger assistance is commissioned, the requirements are considered against the individual’s care plan and the staff training needed for the role.
Safeguarding & safe handovers
Our drivers and passenger assistants are DBS-checked. Safeguarding training, passenger checks and agreed handover arrangements support their work. Concerns and incidents are reported through the office and relevant commissioning channels.
Responding to change
A delay, a change of staff or a different support need can affect a passenger’s day. Our connected office and crew work together to understand the situation, communicate relevant updates and review arrangements with the appropriate family, school or council team.
Your questions
Let’s make
things clearer.
Can you support wheelchair users?
Yes. We offer accessible vehicle options. Our team will discuss the wheelchair, access and support requirements to help establish suitable arrangements.
How is council-funded transport arranged?
Transport arrangements are agreed with the relevant local authority. Contact your council about eligibility and authorisation; our team can discuss an existing arrangement or a commissioning enquiry.
What training do your teams receive?
Our training programme includes safeguarding, first aid, autism and epilepsy awareness, alongside transport-specific training appropriate to each person’s role. Our academy page explains the training areas.
How do GPS trackers support school journeys?
All our staff use GPS trackers during service, giving our office live updates on their whereabouts. Our operations team uses this information to follow journey progress, coordinate support and provide relevant updates to families, schools and local authorities. Contact the office for information about your journey.
How can I report a change or concern?
Contact our office by phone or email. We will work with the relevant family, school or commissioning team to consider the change and agree the next steps.
Let’s start a conversation
A better journey starts
with understanding.
Tell us about the people you support. We’ll take it from there.